Dear customers!
If you need information on banking products and their terms please apply to Call Center!

Highly qualified specialists will kindly consult you in Kazakh and Russian languages, answer your questions and advise most appropriate and profitable service programs in BTA Bank.

You can contact Call Center from any region of Kazakhstan free-of-charge by 8-8000-800-111— all long-distance call expenses shall be covered by the Bank.
Besides, Beeline users from any region of Kazakhstan can use brief number— 0577 free-of-charge. Dial-up numbers for Almaty residents are 2 500-111,
2 500-222.

Call center’s equipment enables to process up to 30 simultaneously incoming calls that greatly reduces customers’ holding on.

- See presentation (*rar, 3.58Mb)

Presentation is available via Macromedia Flash Player. арқылы аша аласыз.

Our customers and all other persons who consider such option can use different ways of applying to Call Center:

1. Consulting

Contacting Call Center you can:

• Get detailed information:
• On the issues of banking services for natural persons, small and medium enterprises, representatives of big business;
• On location and working schedule of bank’s ATMs;
• On rules and options to register new customers in Internet-zone;
• On advantages and customer support of all BTA-Network remote service network channels.
• To submit and register complaint against bank service quality:
• Should you face any difficulties while being serviced with our bank, Call Center specialists will register your complaint and comments on service quality and transfer to Bank’s Quality Service for efficient consideration and taking relevant measures.

2. Applications

Call center specialists will accept your application to purchase banking services as follows:

• Term deposit of natural person
• «Deposit 24»
• "Universalniy facultet" loan
• Loan to purchase of auto
• Mortgage loan
• "Lubimaya" Credit facility
• Express loan
• Purchase of foreign currency
• Safe box reserving
• Purchase of «American Express» travel cheque
• Issue of debit card
• Issue of Kamkor card
• Issue of Customs card
• Re-issue of payment card
• Salary project
• Deposits for legal entities
• Bank guarantees
• Application to connect to BTA-Online Internet Banking service
• Financial leasing for legal entities and individual businessmen
• SMS-banking
• Electronic application of complaint

Call Center specialist:

• Will accept application to purchase banking services, explain the procedure of bank transaction execution and provide list of documents required to get the service;
• In accordance with your wishes will select Bank’s unit, convenient time to visit the Bank, assign manager in the relevant unit to service you;
• Will provide you with personal service and send our bank’s agent to you (at the address and time you kindly provide).

3. Electronic mail

If electronic mail is usual and convenient means of communication, please send your question to contactcenter@bta.kz Call Center officer will give irrefragable answer to your enquiry, register and transfer your complaint to the relevant Bank’s service.

- See presentation (rar, 3.72мб.)

Contact Call Center of BTA Bank Experience advantages of ring-zone service within BTA-Network remote servic BTA is next to you wherever you are!